Subscribe to your ASO
Subscribing to the ASO is easy! Simply purchase 3 or more eligible concerts in the same transaction.
- Organise your concert-going for the year
- Save up to 25% off single ticket prices
- Get the seats you prefer – subscribers get a priority booking period until 2 December 2019
- Get the same seats – subscribe to a minimum of 8 Master Series concerts and your same seats can be renewed each year
- Spread the cost by paying in instalments with our deferred payment options
- Swap your tickets if your plans change
- Access subscriber beneﬁts such as discounts to interstate orchestras, exclusive pre-sales to new events, dining discounts and other special oﬀers
Who do I ask if I have a question?
All customer queries should be directed to the ASO, even if the performance you are enquiring about is in the Adelaide Festival Centre, Adelaide Entertainment Centre, Thebarton Theatre or other venue. You can call us on 8233 6233.
How can I make payment, and what fees apply?
Payments can be made in person at the ASO by cash, savings, cheque or credit (full EFTPOS facilities at the ASO box office) – by credit card online, and by cheque, credit or EFT by post.
Subscribers pay a $5 per person subscriber fee. Subsequent additional purchases throughout the year may incur a further transaction fee – please check at time of any such additional purchases.
Can I pay by instalments?
Yes, if you lodge your subscription by 30 November 2019. You can pay half at the time of booking and half in January 2020. Credit card instalments will automatically be deducted on or around 16 January 2020 with cheque, cash, EFT and BPAY instalments receiving a reminder early January for ﬁnal payments due by Friday 24 January 2020.
New for the 2020 Season, you can also pay with fortnightly instalments. The number of instalments will vary depending on when you lodge your subscription (for example, ten instalments if lodging on Friday 20 September 2019, or four if you lodge on Saturday 30 November). Please note fortnightly instalments must be paid by credit card. ASO will apply maximum number of instalments for you and will automatically charge your card when due.
Please note that tickets will not be sent until ﬁnal payment has been received. If you wish to receive your tickets early, please contact us direct to complete ﬁnal payment.
Please note that for instalment orders that remain unpaid after 24 January 2020, a late payment fee of $15 will apply.
I want to sit with a friend. How do I do this?
If you would like to sit with a friend or friends, please submit your subscriptions together, in the same envelope if possible. ASO guarantees that independent subscriptions submitted together in the same seating reserve will be seated next to each other for concert dates that match.
Can I change my mind / can I exchange tickets?
Yes. Subscribers enjoy up to three complimentary ticket exchanges throughout the season. Further exchanges incur a transaction fee. You can exchange between diﬀerent nights of the same concert, or into a new concert entirely within the same season.
All subscription ticket exchanges must be completed by ASO at Grainger Studio (not at Festival Theatre by BASS or TICKETEK). In all instances we will require the original ticket(s) to be returned to us prior to completing an exchange. If you have access to a smartphone, or scanner and email, exchanges can be completed over the phone. Please call 08 8233 6233 to enquire further about phone exchanges.
Please note we cannot exchange tickets after the concert has passed (if you missed the concert). If you choose a lower price ticket, you will not receive a refund and if you choose a higher price ticket, you will be required to pay the diﬀerence.
Additionally, patrons cannot exchange from a partner special event, such as concerts within the Adelaide Festival, Cabaret Festival, State Opera of South Australia, Australian Ballet or other events presented with our partners, even if purchased on an ASO subscription.
Can I get a refund if I change my mind or go away?
No, you cannot receive a refund or credit for unused tickets except as required by Australian Consumer Law.
We encourage subscribers to take advantage of our exchange policy, or pass the tickets onto a friend or family member. You can also convert tickets into tax deductible donations – contact ASO to learn more.
If you ﬁnd yourself with an extra ticket that you were not able to exchange or give away, please consider providing it to the box office as we can provide these tickets to students, free of charge.
What happens if I lose my ticket(s)?
All tickets are recorded against the name of the subscribers, thus can be looked up. If you have lost your tickets on the day, please arrive at the box office with your subscriber card, a little earlier than normal (30-45 mins before the concert) so a replacement can be printed.
You do not need to contact us in advance if you can present your subscriber card at the box office.
If you have lost your entire subscription, please call the ASO on 08 8233 6233 to discuss options. Please note General Admission tickets cannot be replaced.
Do you accept Companion Card?
Yes, we are proud members of the Companion Card Program and honour the card for both single tickets and subscriptions.
What qualiﬁes as Concession Discount?
Holders of a Centrelink or DVA pension, full-time students or individuals receiving unemployment beneﬁts. Seniors and Health Care Cards not accepted.
Can I keep the same seats every year?
Subscribers who purchase at least eight concerts in the Master Series can qualify to keep the same seats for the next year. For more information about keeping the same seats, please call ASO on 08 8233 6233.
Do I have to list my concert companion? What is the beneﬁt?
No, it is not compulsory to include details of your concert companion. However, concert companions are added to ticket orders which qualify companions to receive all the communications and beneﬁts of subscribing, including subscriber card, pre-concert information (including electronic free program download) and subscriber exclusive pre-sales.
Do you have cheaper tickets for youth and students?
Youth aged 2-14 inclusive at the time of purchase are eligible for a ‘child’ price ticket. Young adults aged 15-30 inclusive at the time of purchase are eligible for our ‘30 and Under’ ticket for selected concerts.
Please note patrons under 15 must be accompanied by an adult sitting in an adjacent seat.
Additionally, full-time students can receive complimentary rush tickets on selected concerts when available if they hold a Live Pass (see page 42 for more information).
Are babies free?
Children under 2 are free providing they sit on a lap.