Frequently Asked Questions
What should I bring to FOFO?
All FOFO events are seated events, so if you plan to bring a bag, it must be small enough to fit under your chair or by your feet. Bags and backpacks larger than A3 (approx. 40cm x 30cm) are strictly prohibited.
Please bring with you:
- Your ticket (or reference email)
- Valid photo ID and any associated concession cards
- Sealed water or empty reusable water bottle [No glass will be allowed] – There will be free drinking water refill stations
- Clothes to suit the weather / rain poncho
- A small lap blanket
- A cushion for added comfort, especially if you are seated in The Steps seating area
What should I NOT to bring to FOFO?
Please DO NOT bring with you:
- Chairs, rugs or eskies
- Glass (this includes bottles and food containers) or aluminium cans
- Prams or Pushers – they will not permitted in The Lawn, The Garden and The Steps areas. A pram park is available on site.
- Drones, remote control aircraft / cars
- Professional cameras & audio recording devices
- Selfie Sticks
- Umbrellas
- Alcohol or illicit substances
- Weapons and knives
- Fireworks, flares, sparklers
- Flasks/thermoses
What time does FOFO open?
Gates for all FOFO evening concerts will open at 6pm
What happens if the weather is bad?
Concerts will proceed rain or shine. In the instance of very wet or windy weather, performances may be delayed / postponed or cancelled if it is no longer safe for our patrons, performers and staff.
No refunds are available due to weather, except in the event of a cancellation.
Patrons are encouraged to bring a poncho if inclement weather is expected, umbrellas are not permitted.
Will there be food and beverages at FOFO?
This is a fully catered venue with a range of bar and food options. Food will be available from 6pm when gates open.
Free drinking water will be available in the venue and patrons may bring in empty plastic bottles for this purpose.
You may bring a small quantity of your own food/snacks and SEALED plastic bottles of water. These must be able to fit within your bag or backpack. Please note flasks and thermoses are not permitted.
Please note that because the Adelaide Showground is a licensed venue, patrons are unable to take alcohol from the site at the end of the night.
Will there be a cloak room or somewhere to store my belongings?
Cloakroom facilities will not be available. Prohibited items will not be permitted within the event, so if in doubt leave it in the car or at home.
Can I use cash at the FOFO events?
No, FOFO will be a cashless event.
Are children welcome?
Yes FOFO is an all ages festival.
Infants under two are free. Children aged 2-14 (inclusive) must purchase a child price ticket, and must be accompanied by an adult seated in an adjacent seat.
Pram parking and baby change room facilities will be available.
Am I able to smoke at FOFO?
Yes, however smoking is only allowed in designated smoking areas.
Are FOFO events accessibility friendly?
FOFO is an event for everyone.
FOFO is located at the Main Arena at the Adelaide Showground, and the terrain consists of a combination of mostly flat grass, paved areas and gravel. People who use wheelchairs are advised to use a wheelchair with large wheels if possible.
A dedicated drop off zone for patrons requiring mobility assistance will be clearly located at the Main Entrance (Rose Terrace). A fleet of people moving golf buggy’s will provide a free service from the main entrance to the main arena. Pre-booking is not required.
Accessible features at Fofo include:
- Accessible toilets
- Bars with accessible counters
- Flat, clear access to food vendors’ stalls
- Optional elevated viewing platform for wheelchair users and a companion
- Certified assistance animals are welcome at FOFO
If you are attending a show at FOFO and have access requirements, you can contact our friendly box office team at at aso@aso.com.au or call 08 8233 6233 to help plan your visit.
To book accessible seating and available seating options, please contact our box office at aso@aso.com.au or call 08 8233 6233
Do you accept the companion card?
FOFO is a participant of the National Companion Card scheme, offering patrons holding a current companion card a second ticket for their accompanying companion at no charge.
There is a limit of one companion pass issued per customer on a daily basis.
Companion Card bookings can be booked online.
Please bring your Companion Card with you to FOFO .
Are Assistance Animals allowed at FOFO?
Certified Assistance animals are allowed onto the event site.
To help us support you and your Assistant animal onsite, you must submit a Registration Form.
Note that we require a copy of the document showing your Proof of Assistance Animal Training or Public Access Test Pass.
What happens if an event is cancelled?
In every instance, if a Festival of Orchestra event is cancelled, ticket holders will receive communication from the Adelaide Symphony Orchestra or relevant ticketing agency to confirm cancellation arrangements. In accordance with Australian Consumer Law, refunds will be offered wherever a concert or event has been cancelled.
No refunds will be available due to weather, except in the case of an event cancellation
Good to know
Box Office
Our onsite box office will be located near the main entry and open from 6pm on concerts days.
If possible, print your ticket for faster scanning access at the gates.
First Aid
First Aid will be in attendance – please approach any of our friendly staff if you’re feeling unwell.
Bike Parking
A bike park will be available within the event site.
Food and Beverage
A range of bar and food options will be available on site and in operation from 6pm. There will be separate areas from the main arena to enjoy food and beverages.
Intervals
Every FOFO concert will have a 30 minute interval where food and beverages will be available. No pass outs will be available.
Arrival at FOFO
How to get to Adelaide Showground
Plan your trip and learn more about how to get to the Adelaide Showground here
Gate Entrance
Entrance for FOFO evening concerts is only accessible from Rose Terrace via the Kidman gates. There will be no access from Leader Street.
Delivering a COVID-Safe Festival
The ASO continues to play its part in controlling the spread of COVID-19, and at Festival of Orchestra, the health and wellbeing of our patrons, supporters, staff and players is our top priority.
We continue to follow the advice of SA Health as it relates to seating and venue arrangements. This advice can change at short notice, so we appreciate your patience and understanding as we continue to navigate the effects of COVID-19 on live performance.
A COVID–Safe plans has been developed for Festival of Orchestra events. COVID-Safe details and requirements will be included in pre-concert email communications sent 3–5 days prior to FOFO events, so please ensure that your contact information is up-to-date.
For the safety of our patrons and players, please do not attend a concert if you feel unwell or have cold or flu-like symptoms, or have been in contact with a confirmed COVID-19 case in the past 14 days.
We encourage visitors to download the COVIDSafe app and require that all patrons check in via COVID SAfe Check-In to assist with contact tracing.
