Do you have questions about attending our Learning Program concerts and events? If you can’t find the answers you’re looking for below, please contact us at email@example.com
How do I book?
All bookings are made online at aso.com.au/learning. Please avoid booking by phone where possible, as we require the additional information requested in the online form during the booking process.
All school bookings are payable by invoice (for payments by EFT, cheque, credit card) to be paid in full prior to performance.
Please note attendance at related Professional Learning sessions may be compulsory for some programs. These sessions will be automatically added to your online booking if applicable. Teaching resources may be included with the cost of the Professional Learning – please check each event for more information.
For assistance with bookings, please contact the ASO Box Office on firstname.lastname@example.org or 08 8233 6233 during business hours.
What is the invoicing process?
ASO will invoice on confirmation of your booking. Invoices should be settled within 14 days. This invoice will also include any charge for related PD teacher sessions held earlier in the year and any applicable resources provided. All school bookings are payable by invoice (for payments by EFT, cheque, credit card) to be paid in full prior to performance.
How many teachers can we bring?
We understand that each school may have different supervisory needs for attending students, and so provide complimentary tickets for teachers/adults required to assist with students at an ASO performance.
Bookings online will apply complimentary teacher tickets within the ratio shown below. Extra teacher tickets are available to purchase, and prices can be found on individual event listings. Please email email@example.com to organise additional teachers to be added to your invoice.
R-2 = 1 teacher to every 6 children.
3-7 = 1 teacher to every 10 children.
8-12 = 1 teacher to every 15 children.
Are home schools eligible to attend Learning events?
Yes, we gladly accept bookings for home schools. Tickets are priced in exactly the same manner as other schools, so please check each event listing for further details. Home schools are eligible for 1 complimentary ticket per 10 students.
Can we bring parents/caregivers to ASO performances?
For incursions based at your school or site, your own policy on parent/caregivers attendance at events should be applied. For any parents/caregivers bringing non-school age children (eg siblings), payment must be made as per the school-aged attending children.
For excursions where your school attends an ASO venue, parents/caregivers can only attend if they are acting in an official supervisory capacity authorised by your school Principal/Director. This includes parents/caregivers holding all relevant child safety and volunteer clearances as required by your school and the State Government. This is important to maintain a child-safe environment for all attendees.
Therefore request for additional parents/caregivers/grandparents or other members of your school community to attend performances will be declined for all school attendances at ASO venues.
What if I/we commit and then need to change or cancel our booking?
We understand that changes to enrolments and school schedules happen, and we are happy to work with schools to accommodate changes where possible.
Therefore, changes will be permitted from the time of booking, up to six weeks before the performance. After this point, no reductions or refunds will be available.
Booking forms have asked about photography clearances. Is this necessary?
Documenting the ASO Learning program with photography and video helps us tell the story of the importance of music education to our funding bodies (including government, corporate and private donors) and to potential audiences (other schools). For this reason, we may have professional photographers or videographers at one or more sessions.
Therefore, we will ask for your photography permission at the time of booking as a precaution (you have the option to say no) but will always double-check with the attending teacher on the day in the event we will be filming. We can assist you to manage individual exceptions to clearances as required.
Can we take our own photos/videos?
Schools are welcome to take their own photos and videos at ASO performances, with the following requirements/guidelines.
- You can only photo/film your school’s students. Please take care to avoid capturing other students at all times.
- No flash photography at any time in the performance space.
- Strictly no videography of any part of the performance itself (you can film other pre or post-performance interactions).
All venues used for Learning programs are wheelchair/special access accessible. If you are concerned about accessibility, please include any relevant information when booking.
Can I bring my school to other concerts outside of the Learning Program?
Yes, school groups of six or more students are welcome at all ASO performances at reduced prices (generally the same as advertised subscriber child prices). Please contact the ASO Box Office firstname.lastname@example.org or 08 8233 6226 during business hours for more information. Please note that we may be unable to offer complimentary teacher ticketing for some events – please confirm at time of enquiry.
Is attendance at Professional Development sessions compulsory?
Attendance at Professional Development sessions related to Learning Program events may be compulsory for some programs. These sessions will be automatically added to your online booking if applicable. Teaching resources may be included with the cost of the PD – please check each event for more information.
Child Safe Environment
All children and young people who participate in Adelaide Symphony Orchestra (ASO) activities have a right to feel and be safe. The ASO is committed to providing children and young people with a safe and child friendly environment in which they can enjoy music making.
The ASO will respect the views of children and young people, and encourages feedback from children and young people following activities they have participated in.
The ASO supports, enables and promotes the active participation of children and young people by:
- Treating children and young people with dignity, equality and respect.
- Listening to and valuing the ideas and opinions of children and young people, and encouraging expression of their views.
- Valuing diversity and creating culturally safe environments in which children and young people are supported and empowered.
- Ensuring any employees working with children are skilful in facilitating their learning and engagement.
- Clearly communicating how children and young people (or their carers, parents or legal guardians) participating in ASO led activities can provide feedback or report any concerns
Who do I contact if I have a query, concern or complaint?
The HR Coordinator has been identified as the organisation’s contact for child safe environment queries and complaints. Any questions, concerns or complaints relating to child safe environments should be directed to this position.
To contact the HR Coordinator with a child safe environment query or complaint, please email email@example.com and note ATTN: HR Coordinator in the subject line, or call (08) 8233 6233.
Copies of the ASO’s Child Safe Environments Policy are available on request.