Terms & Conditions of Sale
Anyone using the Adelaide Symphony Orchestra (ASO) website does so with an understanding and acceptance of the following conditions:
All information on this site is provided in good faith. The ASO has taken all reasonable measures to ensure the information contained herein is accurate and current. All ticket sales are subject to availability and at the discretion of the ASO.
No liability is accepted for loss or damages incurred as a result of reliance upon material contained on this site and, by logging on, you will be deemed to have released and discharged the ASO from all liability which might arise.
The ASO is an Australian organisation and the prices displayed on this website, and in all publications – both online and print – are in Australian Dollars (AUD) only.
Subject to Change Notice
ASO reserves the right to vary, substitute or withdraw advertised programs, artists, venue and / or its sales structure, including but not limited to seating reserves and ticket pricing, at any time and without notice.
Valid Tickets and Authorised Ticket Agencies
Tickets sold or issued by the ASO are subject to the Live Performance Australia Ticketing Code of Practice (available here) and these Terms and Conditions of Sale. Where tickets are sold through an authorised third party ticketing provider, additional Terms and Conditions of Sale will also apply. Any person purchasing a ticket or attending an event agrees to abide by these Terms and Conditions of Sale, as well as any applicable Conditions of Entry, which may vary according to venue and / or event.
ASO recommends patrons view the Live Performance Australia ‘Safe Tix Guide’ (available here) which provides information about safe ticket purchasing and the risks associated with purchasing tickets from unauthorised ticket resellers.
The following third party ticket agencies are hereby noted as authorised for the purpose of selling ASO tickets as outlined below:
- BASS (www.bass.net.au / 131 246) are authorised to sell tickets to ASO performances in the Adelaide Festival Centre (and associated venues such as Festival Theatre, Dunstan Playhouse, Space Theatre, Her Majesty’s Theatre) and some ASO performances in the Adelaide Town Hall and other venues.
- TICKETEK (https://premier.ticketek.com.au / 132 849) are authorised to sell tickets to ASO performances in the Adelaide Entertainment Centre (and associated venues such as the Adelaide Convention Centre and Adelaide Oval).
- TICKETMASTER (https://www.ticketmaster.com.au / 136 100) are authorised to sell tickets to ASO performances at the Thebarton Theatre and some ASO performances in the Adelaide Town Hall and other venues.
In accordance with South Australian Law, ASO tickets cannot be resold for more than 110% of the original supply cost. In addition, tickets may not be resold for use in advertising or promoting another entity, or for other commercial purposes (including trade promotions or competitions) without the prior written consent of the ASO. ASO reserves the right to cancel any ticket sold or offered for resale in breach of this condition, without notice and without a refund, and the ticketholder may be refused entry into the event.
Your agreement with ASO for the purchase of a ticket is governed by the laws of South Australia. Information on the relevant laws can be found online here. If you have any questions about these Terms and Conditions of Sale, please call ASO on 08 8233 6226.
Unless otherwise stated, all ASO ticket sales are subject to a transaction fee of $5.00 per transaction for all orders.
When ASO sells tickets via third party ticket agencies (such as BASS, TICKETEK and TICKETMASTER), these agencies have their own transaction fee rates which may vary according to ticket purchase channel. ASO advises patrons to check each agency’s ticketing Terms and Conditions of Sale prior to finalising purchases.
Concessions must be Australian issued and valid at the time of booking and event attendance. Full or partial refunds are not available if you become eligible for a concession after you have booked. Proof of concession must be provided at the time of booking or ticket collection, and may be requested by venue staff upon entrance to the auditorium if being admitted on a concession ticket. Failure or refusal to provide valid proof of concession may result in non-admittance.
Where a patron no longer holds the concession used to purchase the ticket (or a non-concession holder attends in the place of the original concession holder), the concession ticket must be upgraded via a valid Box Office prior to the event, or at the venue Box Office on the night. In this instance patrons will pay only the difference from the concession rate to full rate.
Concessions are available in most reserves for means-tested Government issued concessions (such as a Centrelink pension). Full-time students of any age are also eligible for concession rates. Senior’s Card and Health Care Cards do not qualify for ASO concession pricing. Unless otherwise stated, child price concessions apply for children aged 2-14 years (inclusive) as of the date of the event when accompanied by an adult in an adjacent seat, and in most cases, infants under the age of two years do not require a ticket to gain entry to an ASO performance when seated on an accompanying adult’s lap. Some special family events may feature different child pricing conditions which will be detailed on the event page of the performance and available from our Box Office.
A family ticket consists of 2 Adults and 2 Children. A family ticket must be purchased in one transaction to receive the family price.
School Tickets & Group Bookings
School bookings are available for all ASO performances at reduced ticket rates for bookings of 6 or more students coordinated by a school. Reduced price tickets are provided to teachers or other adults acting in a supervisory capacity, within an agreed ratio. School bookings are are required for to be paid in full no later than eight weeks prior to school-specific performances (such as Festival of Learning) or two weeks prior to other ASO concerts. Schools will be given the opportunity to pay by Tax Invoice, noting that refunds or reduction of numbers cannot be made within eight weeks of school-specific performances (such as Festival of Learning) or two weeks of other ASO concerts.
Group tickets must be purchased in one transaction and cannot be exchanged. Group sizes may vary by event – please check with the relevant ticketing agency about group options.
ASO are proud participants of the Companion Card scheme, and will accept companion card bookings for all ASO events (including subscriptions). A valid Companion Card or copy thereof must be sighted at the time of booking or when collecting tickets.
Restricted View Seats
Some seats may have been deemed to have a restricted view.
These seats may have an impeded view of the stage by way of the conductor, musicians, parts of the building, by the angle of the screen or other impediment. Where a seat is known to have a restricted view, it will be marked / communicated as such during the ticket purchase, and marked on the issued ticket. By purchasing a restricted view seat you acknowledge that your view of the stage and / or performers may be impacted.
Subscriber Discount Tickets
Once you have purchased a valid subscription for any given season you will be considered to be a subscriber of that season. As a subscriber you will be entitled to many different discounts and rewards. Please refer to the information pack provided with your subscription tickets for details on subscription benefits.
Instalment Payment Plans
Subscribers who book for a new subscription season before 1 December in the year prior and elect to pay by credit or debit card qualify for instalment payment options. Details on available instalment options vary, and can be found on the paper subscriptions booking form, or as part of the online checkout process. Please note that in all instances, final payment of the whole subscription value must be made in full no later than two weeks prior to the first subscription event for the year (regardless whether or not you have a ticket for this event). This date is usually mid-January, and will be clearly communicated at the time of purchase. Please note tickets will not be issued until final payment has been received. All receipts, including subscription donation receipts will be issued along with tickets after final full payment.
Prepaid Gift Vouchers can be purchased and redeemed at the ASO Box Office in person or over the phone, and on the ASO Website. They are not redeemable for cash, no change will be given and they are valid for a three year period from the date of purchase. Vouchers can be used multiple times until the value has been exhausted, and can be used as part-payment for orders (subscriptions, single ticket orders, donations etc…). Voucher cards and their unique voucher should be treated like cash. The ASO disclaims any responsibility for lost or stolen cards.
ASO branded Gift Vouchers cannot be redeemed with third party ticketing agencies directly (such as BASS or TICKETEK). If you would like to redeem a voucher against a performance sold by a third party ticketing agency, please contact the ASO Box Office in person or over the phone.
Exchanges, Refunds & Lost Tickets
Exchanges & Refunds
All ticket sales are final and non-refundable once the order has been finalised, except as required by law, or as outlined in the Live Performance Australia Ticketing Code of Practice (if an event is cancelled, rescheduled or significantly re-located). To obtain a copy of the Code of Practice, please contact the ASO Box Office or download it here.
ASO tickets may be exchanged for another performance within the same concert season, subject to availability, a minimum of two full business days prior to the original event. Comparable seats to those originally held cannot be guaranteed. Exchanges will be made based on the face value of the original ticket and the current pricing of the requested performance. Any variance in pricing will be payable by the ticket holder at the time of the exchange noting no refunds will be provided where a new ticket selected is a lower price. An exchange fee will be due at the time of exchange, equal to the ticket agency’s standard transaction fee (for example $5 for performances in Adelaide Town Hall or Elder Hall as sold by ASO direct, or $8.95 for performances in Festival Theatre sold by BASS).
All ASO subscription tickets may be exchanged as per above with the added benefit of subscribers receiving up to three complimentary ticket exchanges throughout the season. Further exchanges will incur a transaction fee as outlined above.
Please note some co-production performances may be ineligible for exchanges. Exclusions can include partner events with other festivals or other arts organisations. For a current list of exchange exclusions, please contact the ASO.
All ticket exchanges need to be completed by ASO at Grainger Studio (not at Festival Theatre or the Entertainment Centre by BASS or TICKETEK). To complete a ticket exchange, ASO requires the original tickets to be returned to (and received by) the ASO no later than two full business days prior to the original event. Exchanges cannot be carried out once a performance has commenced or occurred. If you cannot return the original tickets, please contact the ASO to discuss options for exchange via email or SMS.
For further information regarding exchanges please contact the ASO Box Office by email email@example.com or by phone 08 8233 6226
Lost ticket vouchers or ticket reprints will be issued for lost tickets where the performances is sold as ‘allocated seating’ and ASO can locate the original ticket order, and complete customer verification. Please note general admission tickets cannot be replaced. Where a performance is ticketed through a third party agency, they may reserve the right to charge a replacement fee for lost tickets at their discretion. Any such third party fees are out of the control of the ASO and must be paid by the ticket holder as requested in accordance with the third parties’ ticketing Terms and Conditions of Sale.
To notify ASO of lost tickets prior to an event, please contact the ASO Box Office by email firstname.lastname@example.org or by phone on 08 8233 6226 during business hours so that a replacement can be pre-printed for collection at the venue Box Office. Alternatively, patrons may present at the venue Box Office no later than 15 minutes prior to the start time to request a re-print. In both instances, please have proof of purchase ready, noting that replacement tickets or vouchers will only be provided to the original ticket purchaser, unless agreed in writing with the ASO prior.
Lost tickets may not be exchanged in any circumstances.
Orders will be dispatched from Adelaide, SA by Australia Post, unless you have chosen items that must be collected at the box office. Items that will not be mailed and must be collected include some ticket types (to verify discount validity), and tickets purchased for events within 10 business of the performance date. This will be indicated at time of purchase if applicable.
For ‘Standard Mail’ delivery, please allow up to 2 business days for dispatch and 3-10 business days for delivery. It is your responsibility to supply us with your correct shipping address.
Instalment Payment Conditions
All patrons can purchasing a 2020 Season subscription by 30 November 2019 can elect to pay by instalments.
Patrons can elect to pay 50% at the time of booking, and 50% in January 2020, or in fortnightly payments with the last payment no later than 24 January 2020. For fortnightly instalments, this may result in as few as 4 instalment payments and as many as 10.
For patrons who book online, some items are ineligible for instalments (such as fees, donations and additional tickets) and will be due at the time of booking. Information will be presented at the time of booking online detailing this.
For patrons selecting instalments online, or fortnightly instalments through all other channels, you must provide a valid credit card at the time of booking that will be used to automatically deduct your instalment payment as per the agreed payment schedule.
Regardless of the instalment frequency or payment method, tickets will not be sent until all payments have been received by ASO (this can include any applicable cheque or EFT payment clearing).
Patrons who wish to receive tickets earlier than January 2020 may contact the ASO to bring forward any outstanding payments at the time of their choosing.
All instalment payments are due by Friday 24 January 2020, with a late payment fee of $15 applying for overdue accounts.
Conditions of Entry
Cameras, audio and video recorders may be banned from some venues. Check Conditions of Entry at the venue as a breach may, to the extent permitted by law, lead to deletion of recorded material, confiscation of equipment and recoding medium and / or your removal from the venue.
Food and beverages may not be consumed in the auditorium unless otherwise advised.
It is a condition of entry that a search of persons or possessions may be required at the time of entry to the Venue.
The ASO reserves the right to refuse admission or evict a ticket holder in accordance with the venue’s Conditions of Entry or the Live Performance Australia Ticketing Code of Practice. Please note some ASO performances are broadcast live on radio or other medium, or recorded for later broadcast or release. In the event a performance is being recorded, we may ask any patrons (regardless of age or ticket status) to leave the performance if they make noise or exhibit behaviour that may impact a broadcast or recording, or that otherwise may impact the performers or other patrons. Patrons making noise or exhibiting behaviour that may impact the performers or other patrons may also be removed from the performance whether or not it is being broadcast or recorded.
Adequate time must be allowed for the collection of tickets on arrival at the venue. The ASO does not accept responsibility for any delays that may be encountered at the Box Office prior to an event. Venue Box Offices open 90 minutes prior to the advertised start time, and closes 15 minutes after the performance has commenced.
For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance and may be refused entry entirely. Suitable breaks vary between performances and may not occur until the interval. If a suitable break prior to interval is identified, latecomers may not be seated in their ticketed seats, but in an area adjacent to an entrance, where minimal disruption will be caused to seated attendees. Entrance for all latecomers is at the discretion of venue staff. Ticket refunds or exchanges are not available on the basis of late arrival. Please note that if you leave the auditorium for any reason during the performance, your re-admittance will be managed in the same manner as a latecomer as outlined above. This can include being refused re-entry.
Photography & Video
The ASO reserves the right to record, broadcast, telecast or webcast any event.
If you are photographed, filmed or taped whilst attending an ASO performance, you consent to ASO or third parties appointed by ASO photographing, filming and taping you. ASO or third parties appointed by ASO can broadcast, publish, license and use any photographs, film, recordings and images of you without notice or compensation. ASO, the third parties and anyone acquiring from them a right to use the material are not liable to you in any way for its use.
If you have purchased an accessible wheelchair seat directly from the Box Office (phone or counter) you will have been allocated a wheelchair bay in the venue, not a fixed seat. If you should arrive at the venue without the need of a wheelchair you will need to inform the Front of House Manager as soon as possible so that a standard seat can be added in. If you know in advance, we request you contact the ASO Box Office prior to the event during business hours so this change can be noted for venue setup.
If you have purchased an accessible wheelchair seat via the ASO website (marked with a special wheelchair icon), you must reply back to your email confirmation indicating the approximate size of the wheelchair, and if you intend on remaining in it for the duration of the event, or would like to transfer to a standard seat.
Children & Infants Attending Performances
We love seeing young people enjoying music at our concerts; however ASO evening and matinee performances may not be suitable for very young children or infants. If you would like to ask about the suitability of an ASO evening or matinee concert for your child, feel free to call our Box Office on 08 8233 6226.
Unless otherwise stated, child price concessions apply for children aged 2-14 years (inclusive) as of the date of the event when accompanied by an adult in an adjacent seat, and in most cases, infants under the age of two years do not require a ticket to gain entry to an ASO performance when seated on an accompanying adult’s lap. Some special family events may feature different child pricing conditions which will be detailed on the event page of the performance and available from our Box Office.
For the safety and security of all patrons, prams and baby capsules of any description cannot be taken into the auditorium. Aisles, stairways and stairwells must be kept clear at all times. Venue ushers will provide a space to leave prams and capsules near the entrance to the auditorium however no liability will be accepted for damage or theft for any items left in venue foyers.
ASO Competitions Terms & Conditions
Entry is limited to all residents of Australia over the age of 18 years.
The officers, management and employees (or immediate family of an officer, manager or employee) of ASO are not eligible to enter.
The prizes are final, not transferable and cannot be exchanged for cash or traded. Any unused portion of the prize is not redeemable in cash or in kind.
All entries are deemed to be received at the time of receipt by the ASO, NOT the time of transmission by the entrant.
The entrant releases from and indemnifies the Promoter against all liability, cost, loss or expense arising out of the entrant’s participation in the Promotion, or breach of these Terms and Conditions, including (but not limited to) loss of income, personal injury and damage to property and whether direct or consequential, foreseeable, due to some negligent act or omission or otherwise.
The Promoter is not responsible for any incorrect or inaccurate information, either caused by the entrant or for any of the equipment or programming associated with or utilised in this competition, or for any technical error, or any combination thereof that may occur in the course of the administration of this competition including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of entries.
No responsibility is accepted for any variation in the value of the prize. Any portion of the prize unused will be forfeited.
No responsibility is accepted for late, lost or misdirected entries.
The Promoter is the ASO.
If for any reason this competition is not capable of running as planned subject to written directions from Lottery Regulatory Bodies, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter reserves the right in its sole discretion to disqualify any individual, who tampers with the entry process, and to cancel, terminate, modify or suspend the competition. The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, entries. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or entry to be received by the Promoter on account of technical problems or traffic congestion on the Internet or at any Website, or any combination thereof, including any injury or damage to participant’s or any other person’s computer related to or resulting from participation or downloading any materials in this competition.