ASO COVID-19 Updates
This page will be updated as required upon further developments.
Please check back regularly for the most up to date information.
Ticketing Update | Wednesday 21 April, 2021
SA Health have advised that venue capacity can increase to 75% without masks, and as such we have been able to increase the capacity of remaining concerts between May–Jul 2021. Tickets for these events were initially sold under COVID-19 restrictions that required people to sit in alternate seats. Restrictions have since eased and patrons are now able to sit directly next to one another, without masks.
As such, any tickets booked prior to Wed 21 April for concerts between May–July will be re-allocated. Re-allocated tickets will be seated with the original booking party, and as close as possible to the original seats, in the same section and price type. Ticket holders do not need to take any action at this time.
If you selected to have physical tickets mailed to you, all of your new tickets will be posted out to you in the coming weeks. If you selected to have eTickets, you will receive an email notification of your new seats shortly, and your tickets will be emailed to you 3-7 days before each event.
Please keep an eye out for your pre-concert email communications which will be sent 3–5 days prior to each performance with specific venue details and any important COVID-19 updates.
COVID-19 Update | Monday 1 March, 2021
The ASO continues to play its part in controlling the spread of COVID-19, and our primary concern is that of the health and wellbeing of our patrons, supporters, staff and players.
We continue to follow the advice of SA Health as it relates to seating and venue arrangements. This advice can change at short notice, so we appreciate your patience and understanding as we continue to navigate the effects of COVID-19 on live performance.
COVID–Safe plans have been developed in conjunction with each of our venues. Details of these plans will be included in pre-concert email communications sent 3–5 days prior to each performance, so please ensure that your contact information is up-to-date.
For the safety of our patrons and players, please do not attend a concert if you feel unwell or have cold or flu-like symptoms, or have been in contact with a confirmed COVID-19 case in the past 14 days.
We encourage visitors to download the COVIDSafe app and check in via COVID SAfe Check-In to assist with contact tracing.
In every instance, if an event has been cancelled, ticket holders will receive communication from the relevant booking agency to confirm cancellation arrangements. In accordance with Australian Consumer Law, refunds will be offered wherever a concert or event has been cancelled.
Credits and donations
Many of our patrons have asked if there are alternatives to refunds that will help the ASO through this unprecedented period. For those who are able, please consider converting some or all of your ticket value to:
• a tax-deductible donation or
• a credit note for future use
Details and instructions on how to convert tickets to a credit note or donation will be provided to ticket holders by email or phone shortly.
Postponed concerts and events
If an event has been postponed, or rescheduled, we ask you to hold on to your tickets until the new dates are announced. If the new dates are not suitable, ticket holders will then be given the opportunity to secure a full refund or take up one of the options mentioned above.