ASO Management Statement: COVID-19
Statement: 3.05pm, Monday 30 March 2020
This page will be updated as required upon further developments. Check back for most up to date information.
Our regular schedule of live concerts is currently on hold, but we are working hard behind the scenes to bring to you, in the coming weeks and months, a host of other musical and music-related experiences for your enjoyment. While they’re unlikely to replace the thrill of a live concert, we hope they’ll give you some solace and company.
The ASO’s home at the Grainger Studio at 91 Hindley Street, Adelaide, has temporarily closed, including the BASS box office outlet. All ASO professional staff are now working remotely from their homes. If you would like to get in contact with us, please send us an email firstname.lastname@example.org or phone (08) 8233 6233 between 9am–5pm, Monday to Friday.
As you’d be aware, due to the COVID-19 restrictions, we have made the difficult decision to cancel or postpone all ASO concerts until Saturday 20 June. That suspension is highly likely to extend beyond June, but we will continue to respond to government advice and we’ll keep you informed of developments as they affect the ASO’s activities.
As you might expect, the musicians of the ASO are champing at the bit to play for you. They have an abundance of ideas about ways to connect with you, so please continue to check your email, letterbox and social media to see just how ingenious, talented and funny our musicians really are.
Our many stakeholders
We are currently contacting ticket buyers about their ticket purchases (offering refunds, or moving them to future performances or asking them to consider donating their ticket price to support the ASO at this difficult time).
Statement: 2.05pm, Friday 20 March 2020
An updated message from the ASO re COVID-19
“Create a space for music” is the ASO’s motto for 2020 and now, in these testing times, all of us at the ASO hope you continue to make time to pause, listen and fully engage with the wonderful universe of music that is available to us – on the radio, via the Internet, or perhaps in your own collections of vinyl LPs and CDs.
I’m writing today to advise you that, regrettably, the latest COVID-19 restrictions have compelled us to take the difficult decision to cancel or postpone all ASO concerts until Saturday 20 June.
We’re working hard behind the scenes, however, to produce and present a variety of music and ASO-related content for you to enjoy and to help keep you connected with the ASO family. Expect more news to follow.
The concerts and events affected so far are:
- Ben Folds: The Symphonic Tour, Thursday 19 March – postponed until early 2021
- Come and Play, Saturday 21 March – postponed until late 2020 or early 2021
- Musical Chairs Rehearsal, Thursday 2 April – postponed until late 2020
- Natsuko Plays Brahms – Master Series 2, Friday 3 and Saturday 4 April – cancelled
- Mozart at Elder One, Wednesday 8 April – cancelled
- Star Wars: Return of the Jedi In Concert, Saturday 18 April – postponed until late 2020
- Classics Unwrapped 2 – Royalty, Wednesday 20 May – cancelled
- Tchaikovsky’s Daydreams – Master Series 3, Thursday 23 and Friday 24 April – cancelled
- UNPLUGGED: Nirvana Reimagined, Friday 22 and Saturday 23 May – cancelled
- Essential Mendelssohn – Master Series 4, Friday 29 and Saturday 30 May – cancelled
- Finders Keepers, Friday 5 June – cancelled
- Heroic Horns – Master Series 5, Friday 12 and Saturday 13 June – cancelled
In every instance, if an event has been cancelled, ticket holders will receive communication from the relevant booking agency following this email to confirm cancellation arrangements. In accordance with Australian Consumer Law, refunds will be offered wherever a concert or event has been cancelled.
Exchanges, credits and donations
Many of our patrons have asked if there are alternatives to refunds that will help the ASO through this unprecedented period. For those who are able, please consider converting some or all of your ticket value to:
- a tax-deductible donation or
- a credit note for future use
- or for exchange to an event later in 2020.
From today, details and instructions on how to exchange tickets, convert them to a credit note or donation will be provided to ticket holders by email or phone.
Postponed concerts and events
If an event has been postponed, or rescheduled, we ask ticket holders to hold onto their tickets until the new dates are announced. If the new dates are not suitable, ticket holders will be given the opportunity to secure a full refund or take up one of the options mentioned above.
Stay tuned and stay healthy
Above all, we’re primarily concerned with the health and wellbeing of you, our supporters, our employees, and our suppliers, and the ASO stands ready to play its part in controlling the spread of COVID-19.
We’ll be doing everything we can in the coming months to ensure all South Australians, in spite of COVID-19, can remain connected to the ASO through our music.
We look forward to being able to entertain, motivate and inspire our audiences. We appreciate your patience and support in what are unprecedented times.
Adelaide Symphony Orchestra
Exchanges and Refunds
In the event that an ASO concert or event is cancelled, ticket buyers will be updated by a combination of email, SMS, phone call or letter, including details of refunds due in the event of cancellation. It is important to keep the ASO updated with any change of contact details in order to facilitate such contact. Please email email@example.com or phone 08 8233 6233 with any change of contact details since purchase.
ASO tickets are non-refundable except as outlined in the LPA Ticketing Code of Practice. That is, refunds will only be provided if a concert or event is cancelled, rescheduled or significantly relocated. Our full ticketing terms and conditions of sale (including information on our refund and exchange policy) can be viewed online here.
Please note if you purchased a ticket with one of our partnering ticketing agencies you can view their applicable terms and conditions online as well.
For a full list of upcoming ASO performances, please click here.